How long will it take for my order to be shipped?

Please allow an estimated 1-2 weeks for delivery fulfillment. As a small business run by one person with occasional help, we process orders in batches to meet the minimum shipping quotas required by our courier service. Thank you for your patience and understanding.

Do you ship to – ?

Yes, we ship worldwide! Shipping rates will vary depending on the weight of your order and your location. Please note that certain limitations to where we are able to ship may apply due to unforeseen circumstances, such as natural disasters or geopolitical events.

I have not received my order confirmation.

Please check your spam inboxes! If they do not appear there, feel free to email me. You can also register an account here on our site so you can refer back to your order and check its status.

Can I change or cancel my order?

We do not accept changes to your order. However, if you wish to cancel your order or would like to change addresses, please contact us immediately before it is processed. Once an order has been packed and is ready to ship, it cannot be canceled. Please note that any refunds will exclude processing fees charged by the payment service platform (e.g., PayPal fees, etc.).

Where is the tracking number?

You will receive another email with the tracking number the moment your order has been processed and shipped out.

How do I contact customer support?

You can drop us an email at shermsdraws@gmail.com!

Wholesale / Consignment / Collaboration Inquiries

Sherms no Kamishibai Ya is open to wholesale, consignment, and collaboration opportunities!

If you’re interested in having our products in your store or are a business / creator looking to partner with us to create something unique and fun, we’d love to hear from you! Please feel free to email your inquiry to shermsdraws@gmail.com.